error message on startup

[intel igent]

looking for a little help with an error message im getting on startup, after windows is fully loaded and im at desktop i get :

"smartbridge alerts: MotiveSB.exe - entry point not found. the procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL."

any ideas?

thnx

:toast:

[Snake05]

The Process Status Helper (psapi.dll) is a standard component in W2k and XP, and GetProcessImageFileNameW is a standard function within the library. So, going to the command prompt and running sfc /scannow should replace the missing dll.

(Stole from a different forum:toast:)

[intel igent]

The Process Status Helper (psapi.dll) is a standard component in W2k and XP, and GetProcessImageFileNameW is a standard function within the library. So, going to the command prompt and running sfc /scannow should replace the missing dll.

(Stole from a different forum:toast:)

thnx for the quick reply

HUH? im lost please use n00b terms :o

i can piece them together and install games but thats about it :banghead:

[Snake05]

Further research shows that it does not fix the problem though, I will continue to look:toast:

[Snake05]

Navigate to the installation location for SmartBridge (\Program Files\Verizon...\Smart...) Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL Do NOT rename the PSAPI.DLL file in the Windows\System32 folder. Restart the computer. The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.

If that one file doesn't fix it, do a Windows Search (start menu) for PSAPI.DLL and rename all, except the one in the Windows\System32 folder, to PSAPI.OLD

Hope this works!

[intel igent]

thnx for the help but its still beyond my understanding :o

[Snake05]

Sorry if that sounds too confusing. From what I've read, it is a problem with the program SmartBridge. The suggest fix for this problem was to go into the place where it is installed (C:\Program Files\Verizon...\Smart... ) and look for the file called PSAPI.DLL and simply right click and rename to something such as PSAPIOLD.DLL (it is not important, but the one in the Windows\System32 folder is), then restart. When the computer starts up, it should overlook the old PSAPI.DLL (due to rename) and find the one in the System32 folder and then run. At least this is my understanding. Let me know if that helps.