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AVG Failed badly

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I got 7 calls this early morning from my customers asking why their custom built PC (i built it for them) couldn't boot up.

Here's the cause:

When AVG prompted me to restart my computer so that it could finish updating I told it to do so and then left it to it's own devices for approx. 30 minutes. Upon returning I noticed that the System Repair utility was running. Having never encountered this event before I let it continue to run with absolutely no visible progress for another 30 minutes before my impatience got the better of me and I turned the computer off to attempt to find/fix the issue myself in safe mode. During the initial boot of all the system files the computer consistently locked-up on an AVG DLL. Unfortunately I didn't think to write it down and I'm currently at work unable to access my home PC but I will update this thread with more info when I get home (provided Windows' repair utility still hasn't been able to fix the issue after a full eight hours.)

TL;DR AVG update rebooted PC, PC restarts itself during Windows logo, can't get into safemode.

So is anybody else having/had this problem or one like it?

http://forums.avg.com/sk-sk/avg-free-forum?sec=thread&act=show&id=133079#post_133079

Hello all,

Please see update towards the bottom of this post

we regret to inform you that latest virus database 271.1.1/3292 (432/3292) released 12:53 AM CET requested computer restart with inability to start the system again with error:

STOP: c0000135 The program can't start because %hs is missing from your computer. Try reinstalling the program to fix this problem.

We have immediately downgraded published failing version to fully functional 271.1.1/3291 (432/3291).

If you have unfortunately met mentioned error, please follow these steps:

If is possible to boot into Safe Mode, then run System Restore before the night AVG update and re-install AVG.

http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=132999#post_132999

I spent almost 3 hours this morning visiting these customers' houses to fix their PCs... I hate AVG now..

/rant end
 

wolf

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thats a harsh bug to encounter for the average user, trust in AVG will be lost through this.
 

newtekie1

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Got hit with this on my own machine, as well as a few customer machines as well waiting for me at the shop this morning.

I just came here to post about it. Swithicng everyone I can to MSE at this point.
 

AlienIsGOD

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I use AVG Free 2011 and have not encountered this problem on either machine...YET... thnx for the heads up newtekie1 and Kid412
 

Kreij

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This is not the first time that updates from AVG have been problematic.
It's why I switched to MSE. I've had no problems with MSE at all.
 
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Computer builders still use AVG? :laugh:

I usually dump it on any comp I get that uses it (with customer permission of course.)
 

AlienIsGOD

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Kreij

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Didn't a bad update not too long ago actually render people's computers unbootable?
I remember there being much wailing and nashing of teeth.
 

Josh154

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I use AVG also and malwarebytes anti malware. Is MSE microsoft security elements? I am running avg free 2011 and it has been working fine for me. Hopefully i don't get these issues you guys are getting!
 

Frick

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I used AVG for quite some time (up to MSE) and it always treated me good. This is bad news.

Does it matter wich OS you run? Do you get it on XP, Win7 or Vista?

I use AVG also and malwarebytes anti malware. Is MSE microsoft security elements? I am running avg free 2011 and it has been working fine for me. Hopefully i don't get these issues you guys are getting!

Microsoft Security Essentials. Suprisingly good, easy and fast.
 
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I use AVG Free 2011 and have not encountered this problem on either machine...YET... thnx for the heads up newtekie1 and Kid412

I use AVG also and malwarebytes anti malware. Is MSE microsoft security elements? I am running avg free 2011 and it has been working fine for me. Hopefully i don't get these issues you guys are getting!

I used AVG for quite some time (up to MSE) and it always treated me good. This is bad news.

Does it matter wich OS you run? Do you get it on XP, Win7 or Vista?

They already fixed this, so if you haven't updated, you will be fine.
 

Frick

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They already fixed this, so if you haven't updated, you will be fine.

Phew. I don't use it, but my parents and a lot of siblings have it. I'm the familys techie, so I was almost waiting for calls there for a second. :laugh:
 

Kreij

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AVG has always fixed their problem right away (so if you did not update in the short window you were fine), but it make one wonder about the software assurance testing there.
 
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I remember the time with AVG 2008 (i think it was that version), it delete some XP files, which were needed for user login... Had to reinstall the windows...
 
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You get what you pay for....

This is still not nearly as fail as what McAfee did...

Vipre/Nod32 FTW :)
 
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Ok seems I updated 3 hours ago. I'm crossing my fingers, see you all in 2 minutes... Or when I'm done re-installing Windows.


Well like kid said, its confirmed they have fixed it. Rebooted the 2 machines I have at home which upated 3 hours ago and they booted fine.
 
Last edited:

Frick

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EastCoasthandle

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You have a link to that?

It should be in the 2nd link on OP.

Update from Kodl:
This issue is limited to 64-bit systems only, currently it looks like not all 64-bit systems though, we are investigating. The updated has been pulled from our servers and if you have not been affected by this issue, it is OK to update normally.

We will release some tool to help in fixing the systems affected by this bug. Also, a few users here in the forum have posted excellent descriptions of fixes that do not require full use of the Rescue CD.
In short, during boot, boot into the command mode (pressing F8) and rename/remove the AVG program folder, then boot normally. After this, you can run the repair installation of AVG.
See for example an excellent description here http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=133009#post_133009 by Pulse21

Again, please, accept our apologies and stay tuned for a more detailed description and a fix
 
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This is the second time this year they have had issues, earlier they quarantined and sometimes deleted system files. I moved almost all of mine away from it due to this.
 

EastCoasthandle

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Interesting tidbit here:
Posting another simpler method for those who have not restarted yet.
We will be releasing tools to simplify that. Unfortunately, this was an issue with our infrastructure serving incorrect file :( No excuse, I know, just explanation why it has not been spotted during testing

and here
1) Try Windows Startup Repair (It tends to fail and not be able to repair on Vista)
2) Continue to the next menu regardless
3) Select Command Prompt (or System Restore if you have a point)
4) Navigate to the folder just before your AVG folder (By default for me it was C: Program Files (x86))
5) "ren [filename] [desired filename]" Eg. "ren AVG avgfail" or whatever you wish to rename the folder
6) Just check with 'dir' if it changed the name
7) Reboot
from that link
 

Easy Rhino

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and people actually pay for AVG...just use MSE and be done with all of these useless and bloated third party virus protectors.
 
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over the years i had to many issues with avg.

i would switch them to advast (free edition)
 
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and people actually pay for AVG...just use MSE and be done with all of these useless and bloated third party virus protectors.

I dunno I honestly find MSE to be fairly bloated itself...

Although I would take it over every free AV and nearly all paid ones as well.
 
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