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Old 10-22-2008, 08:25 PM     #1
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System Specs

AMD sent HD 4830 samples to reviewers with missing shaders

Introduction



Today AMD released their Radeon HD 4830 card which is based on the RV770 GPU which is also used on the HD 4850 and HD 4870. In order to properly position the HD 4830, AMD reduced the number of shaders in the RV770 GPU core from 800 to 640.



The locking mechanism relies on fuses inside the GPU, or on the substrate - a mechanism similar to Intel's multiplier locking. It is not reversible as far as I know. It is however possible to temporarily disable _additional_ fuses to reduce the shader count even further.

The Problem


When I added shader count reading support to GPU-Z yesterday, I noticed some contradicting numbers. I have two HD 4830 samples here: one card from AMD, and one card from PowerColor. Both cards are reference spec HD 4830s, both are supposed to have a shader count of 640 - just like all other HD 4830 cards.

The GPU-Z readings however showed that the AMD card had 560 shaders and the PowerColor card had 640. How is that possible? If 80 shading units were missing, then this could mean a performance hit of up to 10%.

In order to go from 800 shaders to 640 shaders, AMD disables two SIMD units.
The original RV770 has 10 SIMDs (10 [SIMDs] * 16 [Pipes] * 5 [ALUs] = 800 Shaders). With just eight SIMDs you will get 640 shaders (= 8 [SIMDs] * 16 [Pipes] * 5 [ALUs]). The information which SIMDs are disabled is stored inside a GPU register that can be read back, and is basically a bit mask of the disabled SIMDs.

For example, on the PowerColor HD 4830 that bit mask is 10 0000 0001. Ten bits, with two bits being 1 (=disabled). This leaves us eight SIMDs, resulting in 640 shaders. On the HD 4830 from AMD the bit mask is 00 0100 0011. But hey, that's only seven SIMDs which gives us 560 shaders. Truly strange.

So let's try to confirm that the two cards really have different shader counts, which should be visible in the performance of these cards.

Testing

  1. I first tested if this is some kind of power management feature which disables shaders when the card is idle. This is not the case. The shader count is constant under idle and load using Catalyst 8.10.
  2. Using 3DMark06 Perlin Noise (SM 3.0) I got the following results:
    AMD 4830 (560 SP) = 219.8 FPS
    PowerColor 4830 (640 SP) = 250.5 FPS
    HD 4850 @ 4830 clocks (800 SP) = 309.8 FPS



    It is clearly visible that there is some huge difference between all three cards, while there should only be a difference between the HD 4850 and the two HD 4830s.

    In some further testing I took the reference design HD 4850 and gradually reduced the number of SIMDs while running 3DMark06 Perlin.



    As you can see, the FPS changes linearly with the number of shaders in the GPU. Please note that this is data from some real empiric testing. All those ten tests were performed with a real running HD 4850 (running at HD 4830 clocks for better comparability), without reboot in between, shader count was changed on the fly.

    If you look back up at the first graph, you can easily see that the AMD 4830 result matches the result I got with 560 shaders and the PowerColor 4830 matches 640 shaders.

    This test confirms that 3DMark06 Perlin is a valid test to determine the relative shader performance of a RV770 card. It also confirms that the register contents reflect the active number of shaders and that AMD's sample has the shading power of a HD 4850 with 560 shaders and that the PowerColor card is equally as fast as a HD 4850 with 640 shaders.

Concluding, we can see that AMD's sample card does not feature the intended shader count of 640, but comes merely with 560 shaders.

What it means for you?


So what does that mean for you, the end user?

It is unknown how many of these cards AMD sent out to reviewers, so the reviews on other sites could be affected. I only talked to one other reviewer with a HD 4830 and he had also received a 560 shader card from AMD.

Should those cards make it into retail channels you could potentially end up with a card that is quite a bit slower than intended (up to 10%). It is also unknown if only AMD's sampling is affected or if AMD board partners also sent out cards with 560 shaders.

That's why I ask all reviewers who tested the HD 4830 to download this build of GPU-Z and verify if their card really runs with 640 shaders. Until a statement is made by AMD (I notified them of course), buyers should also test their cards to verify they bought what was promised to them.

I am also 100% certain that shipping cards with 560 shaders was not intended by AMD at any time. Why should they make their own product slower?

Feel free to post the results of your own cards in the comments of this article so we can get an impression of how widespread this problem is.

Code:
Manufacturer      Cards Tested        640 SP       560 SP
AMD                     8                0            8
Sapphire                2                2            0
PowerColor              2                2            0

How to Fix


Added: Oct 23, 2008

Grab this BIOS from our VGA BIOS Collection and flash it to the card using WinFlash or ATIFlash.

This BIOS is designed for the AMD reference design samples that were sent out with 560 shaders, there is no reason to flash it on cards from other manufacturers that already have 640 shaders.

Statement by AMD


Added: Oct 24, 2008

"AMD has identified that a very limited number of ATI Radeon™ HD 4830 boards have shipped with an incorrect BIOS which may impact performance. This is in no way hardware related, and an updated BIOS fully resolves the performance limitation.
AMD has provided its board partners with the updated BIOS. Please contact your board manufacturer for instructions on updating the card BIOS."

Last edited by W1zzard; 10-25-2008 at 09:14 AM.
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Old 10-23-2008, 05:13 AM     #2
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Intriguing ill see if we have a sample.

Do you think their were 2 different batches? 560SP for internal testing until they finally decided on a shippable 640SP?
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Old 10-23-2008, 05:22 AM     #3
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interesting .

How did you disable SIMD ?
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Old 10-23-2008, 05:36 AM     #4
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Pushing the big red button. Might get a fix for opening other doors and getting shaders back.
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Old 10-23-2008, 06:25 AM     #5
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well if its a disable bit, i wonder if its hard disabled or just bios disabled, because you could modify the disable bit to get the 640 shaders, but i think this was the bios encoders fault or something.
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Old 10-23-2008, 07:20 AM     #6
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Quote:
Originally Posted by eidairaman1 View Post
well if its a disable bit, i wonder if its hard disabled or just bios disabled, because you could modify the disable bit to get the 640 shaders, but i think this was the bios encoders fault or something.
Did you read the article?

Quote:
The locking mechanism relies on fuses inside the GPU, or on the substrate - a mechanism similar to Intel's multiplier locking. It is not reversible as far as I know. It is however possible to temporarily disable _additional_ fuses to reduce the shader count even further.
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Old 10-23-2008, 12:44 PM     #7
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Old 10-23-2008, 02:26 PM     #8
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Quote:
Originally Posted by W1zzard View Post
I am also 100% certain that shipping cards with 560 shaders was not intended by AMD at any time. Why should they make their own product slower?
They've done in the past.
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Old 10-23-2008, 04:00 PM     #9
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THANKS FOR THE INFO!
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Old 10-23-2008, 04:54 PM     #10
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Did you pull the coolers to see if the chips are labeled the same?
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Old 10-23-2008, 05:07 PM     #11
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Quote:
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Did you pull the coolers to see if the chips are labeled the same?
look at the two reviews. i took photos of both gpus
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Old 10-23-2008, 05:16 PM     #12
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oops
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Old 10-23-2008, 05:42 PM     #13
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[quote=W1zzard;I am also 100% certain that shipping cards with 560 shaders was not intended by AMD at any time. Why should they make their own product slower?[/QUOTE]

Any chance Powercolor screwed it up with a wrong bios? If AMD intended to ship with 560 shaders with a reasonable reduced price over 4850 with that kind of performance hit, I think it makes sense. I believe the 4830 is going to be around $150 and 4850 can be got at that price after rebates. If the 560 shader one comes in around $110 then it will be a balanced card.

my 2 cents.
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Old 10-23-2008, 06:06 PM     #14
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Quote:
Originally Posted by suraswami View Post
Any chance Powercolor screwed it up with a wrong bios? If AMD intended to ship with 560 shaders with a reasonable reduced price over 4850 with that kind of performance hit, I think it makes sense. I believe the 4830 is going to be around $150 and 4850 can be got at that price after rebates. If the 560 shader one comes in around $110 then it will be a balanced card.

my 2 cents.
why would amd state 640 shaders in their product brief then and risk to be exposed?
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Old 10-23-2008, 06:11 PM     #15
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Quote:
Originally Posted by W1zzard View Post
why would amd state 640 shaders in their product brief then and risk to be exposed?
that part is bit shady. Had they said 560 and kept the price down with excellent media center capabilities I will jump on this.
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Old 10-23-2008, 06:11 PM     #16
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I'm sure it wasn't intentional, really. The 560 SP cards were more than likely early samples, that probably just got mixed up when sending them out to reviewers. They certainly wouldn't intentionally send out the lower shader cards to the reviewers. I just hope none of them got sent out to retail channels.

Quote:
Originally Posted by suraswami View Post
Any chance Powercolor screwed it up with a wrong bios? If AMD intended to ship with 560 shaders with a reasonable reduced price over 4850 with that kind of performance hit, I think it makes sense. I believe the 4830 is going to be around $150 and 4850 can be got at that price after rebates. If the 560 shader one comes in around $110 then it will be a balanced card.

my 2 cents.
The HD4830 is already available on newegg for $119 after rebate, or at least it was yesterday.

Edit: The PowerColor one is actually available for $114.99 after rebate.
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Old 10-23-2008, 06:13 PM     #17
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Quote:
Originally Posted by W1zzard View Post
why would amd state 640 shaders in their product brief then and risk to be exposed?
Quote:
When I added shader count reading support to GPU-Z yesterday
They didn't think you would get GPU-Z to figure it out so quick?
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Old 10-23-2008, 06:41 PM     #18
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Quote:
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They didn't think you would get GPU-Z to figure it out so quick?
When any product leaves a factory, in this case GPUs, an in depth analysis in not performed on every single unit rather a single unit is selected from that batch (production run of indefinite length) and only that unit is tested. This is generally enough to insure the quality of a batch of product, but if the manufacturing process is for some reason incorrectly producing 1 out of every 4 units a tester can easily miss that when only testing one unit from a batch. These are common quality control procedures, and while I do not know AMD's precise QC procedure I'm sure a scenario like similar to what was mentioned above is conceivable. When dealing with corporations there is a tendency for many people, without thinking about the situation, to jump on the "guilty until proven innocent" bandwagon. While it is entirely possible that it is conspiracy, it is more likely that when producing thousands of units a bad batch escaped.
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Old 10-23-2008, 06:44 PM     #19
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My comment was meant to be tongue-in-cheek

I do not think AMD is trying to pull a fast one.
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Old 10-23-2008, 07:05 PM     #20
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Quote:
Originally Posted by newtekie1 View Post
I'm sure it wasn't intentional, really. The 560 SP cards were more than likely early samples, that probably just got mixed up when sending them out to reviewers. They certainly wouldn't intentionally send out the lower shader cards to the reviewers. I just hope none of them got sent out to retail channels.



The HD4830 is already available on newegg for $119 after rebate, or at least it was yesterday.

Edit: The PowerColor one is actually available for $114.99 after rebate.
oops I didn't see that. hmm I checked yesterday for 4670 but don't remember seeing this. oh well.
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Old 10-23-2008, 10:10 PM     #21
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Hey, this is Kevin from Neoseeker. I wanted to report that my ATI review sample HD 4830 is missing the shaders.

When I started work today I was sort of surprised when glancing over some other reviews stating that the HD 4830 kicks the 9800 GT's ass. That wasn't what I found. Now it makes a bit more sense.

Sort of nullifies my review, which sucks. Ah well; so it goes.

Great work W1zzard, investigating this. You are the man.
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Old 10-24-2008, 10:51 AM     #22
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I noticed that all the early reviews (that shows GPU-Z screenie) that received HD4830s from AMD have 560sp. If u google a bit for reviews with GPU-Z screenies, those HIS and Powercolor samples have 640sp. I guess it's a human mistake from AMD's side, packing the wrong samples? LOL
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Old 10-24-2008, 11:30 AM     #23
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bump for updated bios in article
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Old 10-24-2008, 11:41 AM     #24
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Was it AMD that released the BIOS? Or did a third party mod the BIOS? Just curious.
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Old 10-24-2008, 11:45 AM     #25
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So if I'm reading this right. All HD4830 GPUs are hard locked to 640SP, but for some reason the ati cards shipped with a bios locked to 560SP?
So a simple flash sets it back at 640SP?
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